Shipping Policy

Effective date: 16 September 2026

1. Order Processing

Orders are processed within 3 business days of payment confirmation. We process orders daily between 10:00–21:00 (GMT+7, Bangkok); orders placed after 21:00 begin processing the next day.

2. Domestic Shipping (Thailand)

  • Carrier(s): Thailand Post (ไปรษณีย์ไทย)
  • Standard delivery: 2–5 business days within Bangkok and metropolitan areas; 3–7 business days for other provinces
  • Shipping fee: ฿100 flat rate across Thailand on orders under ฿5,000; free shipping on orders of ฿5,000 and above
  • All domestic prices are quoted in Thai Baht (THB) and are inclusive of 7% VAT
  • We currently do not offer Cash on Delivery (COD); website orders are currently processed through wire transferring option only, required before an order ships.

3. International Shipping

  • We ship to the countries served by Thailand Post EMS World — 95 countries (106 destinations) across Asia, Europe, North America, South America, and Oceania. See the EMS World service page for the current country list, and use Thailand Post’s rate calculator to check delivery estimates and cost by destination.
  • Carrier(s): Thailand Post EMS World (Express Mail Service)
  • Estimated delivery: 3–5 business days to Asia; 4–9 business days to Europe; 5–7 business days to North America; 9–11 business days to South America; 4–6 business days to Oceania — from dispatch, excluding customs clearance delays. Maximum weight 30 kg per parcel.
  • Please note: Thailand Post’s EMS World service caps its own liability for a lost or damaged shipment at ฿7,000 for merchandise, regardless of the item’s actual value. Since this is below the value of most items we carry, we recommend contacting us before shipping high-value orders internationally so we can discuss additional shipping insurance or an alternative courier for that order.
  • Customs duties, import taxes, and brokerage fees are the responsibility of the recipient and are not included in the item price or shipping fee shown at checkout. These are assessed by the customs authority in the destination country. Per Thailand Post’s own guidance, if you have questions about duties owed on your shipment, please contact your destination country’s Customs House directly — Thailand Post does not collect or estimate these on our behalf.
  • We ship on a Delivered Duty Unpaid (DDU) basis unless we state otherwise on your order. Thailand Post’s EMS World service does not offer Cash on Delivery, so international orders are not eligible for COD.
  • Delivery estimates exclude customs clearance time. As Thailand Post states, “alterations in the delivery period may occur depending on the customs formality process in the destination country” — we are not responsible for delays once a shipment has left Thailand and entered destination-country customs processing.

4. Order Tracking

Once your order ships, we’ll send a tracking number and carrier link. You can also check order status by logging into your account or contacting us with your order number.

5. Risk of Loss and Delivery

Risk of loss and title to items passes to you upon delivery to the address you provided at checkout. Please ensure your shipping address and contact number are accurate and complete — we are not responsible for non-delivery or delay caused by an incorrect or incomplete address supplied by you. If a package is confirmed delivered by the carrier’s tracking but you have not received it, please contact us within 7 days so we can open a claim with the carrier.

6. Delayed, Lost, or Damaged Shipments

International shipments carried by Thailand Post are subject to that carrier’s own compensation limits — see Section 3 for details.

Delivery windows are estimates, not guarantees — actual delivery time can be affected by carrier delays, customs processing, weather, or public holidays. If your order is significantly delayed, lost in transit, or arrives damaged (through no fault of your own), contact us with your order number and we will investigate with the carrier and, where the loss/damage is not attributable to you, arrange a replacement or exchange in line with our Exchange Policy.

7. Address Changes

Contact us as soon as possible if you need to change your shipping address after placing an order. We cannot guarantee a change once an order has been handed to the carrier.

8. Force Majeure

We are not liable for delays or failure to deliver caused by events beyond our reasonable control, including natural disasters, strikes, customs restrictions, or carrier network disruptions.

9. Contact

Questions about your shipment:
Call: +66-98-356-8388
Email: curated.emp@chokudomintertrade.com
LINE Official ID: @curatedandcobkk
LINE Official Link: https://lin.ee/Wk2jt4G
Or visit Curated and Co. Bangkok
622 Sukhumvit Road, 1st Floor, Unit 2,
The Emporium, Khlong Tan, Khlong Toei,
Bangkok 10110, Thailand.