Exchange and Return Policy – Curated & Co. Bangkok

In accordance with the Consumer Protection Act of Thailand, we kindly request that all customers wishing to exchange or return an item first contact us at [curated@chokudomintertrade.com]. Please be aware that the customer is responsible for any shipping costs incurred for both the exchange or return.

Eligible for Exchange or Return:

  1. For domestic orders: The request is made within 7 days from the date of receipt.
    For international orders: The request is made within 21 days from the date of receipt.
  2. The product must remain in new and unused condition, with no visible signs of wear.
  3. The product must not have been worn outside or show any damage.

Conditions Where Exchange or Return is NOT Permitted:

  1. If the shoes show any creasing or dirt marks on the outsole, even from indoor fitting.
  2. If there is any damage or distortion to the upper leather, whether intentional or accidental.
  3. If the product’s value has been diminished due to use or improper handling.

Please note: Curated & Co. reserves the right to inspect the condition of the goods upon receipt before any refund or exchange is approved. Should the returned product fail to meet the conditions stated, we may decline the refund or exchange.