Exchange Policy

Effective date: 16 September 2026

1. Scope

This Exchange Policy applies to all purchases from Curated & Co. — whether placed online at curatedandcobkk.com (the “Site”) or in person at our Emporium store (the “Store”), covering footwear and accessories from Berwick by Curated & Co., Carmina Shoemaker, Paraboot, Resolute Denim, and Boot Black. The same exchange terms apply regardless of how you purchased; reach us in person at the store or through the contact channels in Section 9. Orders placed on the Site are received, processed, and fulfilled by the same sales and customer service team that staffs our store — the Site is simply another way to shop with that same team, not a separate business.

2. All Sales Are Final

Except as set out in this Policy, all purchases made on the Site are final and non-refundable. We do not offer monetary refunds for change of mind, incorrect size selected in error, or any other reason outside the two exchange categories below. This reflects the limited-run, imported-to-order nature of the footwear we carry.

This does not affect any right you have under Thai law that cannot be excluded by agreement — see Section 8 (Your Statutory Rights) below.

3. What You Can Exchange

(a) Size Exchange. If your item doesn’t fit, you may request an exchange for a different size of the same style, provided:

  • You contact us within 7 calendar days of the delivery date shown in your tracking record;
  • The item is unworn, unaltered, and in its original condition with all tags, dust bags, shoe boxes, and accessories intact;
  • You provide your order number as proof of purchase.

(b) Defect or Transit-Damage Exchange. If an item arrives with a manufacturing defect, or you receive the wrong item, you may request an exchange for a non-defective unit of the same item, subject to the process in Section 5. Please contact us within 30 calendar days of the delivery date shown in your tracking record — see Section 5.

4. Stock-Dependent Exchange & Waitlist

Exchanges are subject to stock availability. If your requested size or a suitable non-defective replacement is not immediately available:

  • We will automatically place your exchange on a waitlist against the next confirmed shipment or production run for that style;
  • We will tell you our best estimate of the wait, based on supplier lead times, and update you if that estimate changes materially;
  • You keep your place on the waitlist until the agreed pair arrives — we do not cancel a waitlisted exchange on our own initiative;
  • Because many of our styles are imported to order from Spain and France, wait times can run to several months for certain sizes or exclusive constructions.

5. Defective or Wrong-Item Process

  1. Contact us within 30 calendar days of the delivery date shown in your tracking record, with your order number and photos of the defect, or incorrect item — or, for a shipment confirmed lost in transit, your order number and the carrier claim reference from Shipping Policy Section 5;
  2. We will assess the claim and confirm eligibility within 5 business days, Monday-Friday, 10:00-18:00, excluding Thai public holidays;
  3. Once approved, we cover return shipping for the defective/incorrect item and the outbound shipping of its replacement;
  4. If no non-defective unit of the same item is available, your exchange goes on the waitlist under Section 4, or — at your choice — you may select a different in-stock item of equal value.

6. Non-Exchangeable Items

  • Items marked “Final Sale” at checkout;
  • Worn, altered, or damaged items (damage not attributable to a manufacturing defect);
  • Care and cleaning products, insoles, laces, and other items opened or used for hygiene reasons;
  • Items without original packaging, tags, or proof of purchase.

7. Shipping Cost for Exchanges

For size exchanges (Section 3(a)), the customer is responsible for returning shipping to us; we cover the cost of shipping the replacement back out within Thailand. For international size exchanges, the customer bears both legs plus any customs charges. For verified defects or wrong items (Section 5), we cover all shipping costs both ways.

8. Your Statutory Rights

Nothing in this Policy limits, excludes, or waives any right you hold under Thai law that cannot lawfully be limited by agreement, including your rights under the Civil and Commercial Code in relation to defective goods. If any part of this Policy is found unenforceable, the rest of the Policy remains in effect.

9. How to Request an Exchange

Email: curated.emp@chokudomintertrade.com
or contact us via Phone: +66983568388
LINE Official ID: @curatedandcobkk
LINE Official Link: https://lin.ee/Wk2jt4G
with your order number, the item(s) involved, and (for defects) photos.
Our store team at The Emporium can also process eligible exchanges in person at Curated and Co. Bangkok — 622 Sukhumvit Road, 1st Floor, Unit 2, The Emporium, Khlong Tan, Khlong Toei, Bangkok 10110, Thailand.